Returns & Exchanges

At Mattel Store, we want you to love your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags attached. If your purchase isn't a perfect fit, we make the exchange and return process simple and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier partner and keep your tracking number to monitor your refund progress.